Whilst booking the Hideaway has always been advised and available, it's currently essential. We have increased our cleaning programme and staffing to ensure that the Hideaway remains as safe as possible for your family.
Changes from 24th July
We will continue operating a booking system with 3 sessions per day until 24th July with 30 minutes for cleaning in between.
From 24th July and through the 6 week holidays things will look a little different.
For your safety we will:
- Keep our numbers capped at the reduced levels they’re currently at (40% capacity).
- Ask adults to continue wearing masks in the play area.
- Clean every play area, every hour!
For your convenience we will:
- Move to an hourly session system for maximum booking flexibility
- Give 10% and 20% discounts for 2 and 3 hour bookings
- Scrap the charge for 1 adult for each group
- Introduce a daily ‘Early Riser’ session for under 5s only
- Make Monday and Wednesday afternoons extra SEND friendly
Programme and timings
Until 24th July will operate 3 main sessions each day - a morning, afternoon and evening.
From 24th July there will be an Early Riser session:
9am - 10.30am
This is a play session just for under 5s. During the holidays things can feel busier even with limited numbers due to more older children visiting. These sessions allow parents to bring their little ones for a quieter play with a song and story time each morning. Strong coffee and breakfast is available in the cafe!
From 10.30am - 5.30pm we will operate bookable 1 hour session slots. You may book and visit for just a quick 1 hour play, or book back to back sessions at times that suit you. Bookings of 2 hours will automatically discount your whole booking by 10% and 3 hours will discount by 20%.
Different activities will take place throughout the day during different sessions such as Scalextric, activity sessions, craft and cardboard academy. You can see which activities will take place at the time of booking.
Times are strictly controlled so if you would like to use the cafe please include this in your visit time.
Cancellation and charges
Pre-payment is required when booking for children of all ages. Bookings may be moved to another date before 48 hours before you are due to visit. This can be done by you online.
Cancellations made by the Hideaway in the event of forced closure will be refunded in full, or can be made by yourself.
All adults are currently chargeable. Mum&me sessions take place each afternoon and therefore all babies are charged for the afternoon session, but not to visit in the morning or after school.
Scroll through the session timetable below and click on the session you would like to book
Scroll further down the page to the types of ticket. Choose the ticket types you would like to book.
Scroll to the bottom of the page and select 'View Selection'
Select the 'Book Now' button or Select More
Enter your email address
Enter the adult name and contact details and click continue
Select 'Pay by Debit or Credit card' button
Enter your card details and billing address.
Once payment is processed, you should receive your email confirmation