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Reopening 17th May

Whilst booking the Hideaway has always been advised and available, it's currently essential. We have increased our cleaning programme and staffing to ensure that the Hideaway remains as safe as possible for your family. 

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Covid sensitive pricing

The Hideaway has always been cheaper than most other similar centres and provided incredible value for money. This is because we're actually a charitable business - existing to support families and our local community and all profits are re-invested for you. 

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The Covid situation has provided a huge financial challenge for us. The significant reduction in capacity coupled with no parties and pre-booked slots only see us receive around 30%-40% of our previous income. At the same time we need more staff and cleaning costs to ensure we're safe. Until restrictions ease we can only operate the Hideaway at a significant daily loss. 

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Throughout the leisure industry prices have increased - they've had to and we're no exception. We have taken the decision to temporarily increase our prices to try and help keep the daily loss to a minimum. However, we do know that times are hard for many through no fault of their own and we don't want The Hideaway to become somewhere that only those who can afford it can visit. For that reason, until 21st June we will be trialling a special covid pricing policy. We have a standard rate for children which is comparable to other play centres. We also have a covid reduced rate for families who are really struggling. We would ask that if you are able to do so, you pay the standard entry rate. However, if you are really need to, you are welcome to select the covid reduced rate. 

Programme and timings

The weekdays will be divided into 3 main sessions with the play area closed in between for cleaning and change of toys. During these sessions there will be a programme of optional informal activities taking place for your little ones. A similar programme will run on Saturday and school holidays. 

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Morning session from 9.30am   
Free play          9.30am-12pm

Cafe available   9.30am-12.30pm
Craft                  9.30am-10.15am
Dance and active tots    10.30am
Music & Story time      11am
Dance and active tots    11.15am
Music & Story time      11.30am

Afternoon session from 12.30pm   

(baby area & sensory room closed to over 2s)
Free play            12.30pm-2.30pm

Cafe available     12.30pm-3pm
Craft                    12.30-1pm
Dance and play tots    1.15pm
Mum&me Music & story time (under 2s)  1.45pm
Music  & story time (over 2s)    2.10pm

After school session from 3pm  
Open play and cafe    3pm-5.30pm
Craft                           4pm-4.30pm
Games & active session    4.45pm
 

Cancellation and charges 

Pre-payment is required when booking for children of all ages. Bookings may be moved to another date before 48 hours before you are due to visit. This can be done by you online.

Cancellations made by the Hideaway in the event of forced closure will be refunded in full, or can be made by yourself. 

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All adults are currently chargeable. Mum&me sessions take place each afternoon and therefore all babies are charged for the afternoon session, but not to visit in the morning or after school.